Terms and Conditions

Legal Form

Sue Tinkler Art Glass is a commercial web-presence and a trading style of Tinklertastic Limited, registered in England and Wales under Company number 06014433 and whose registered address is located at : 1 Horsefair Mews, Romsey, Hampshire, SO51 8JG, United Kingdom.

These general terms and conditions constitute the entire agreement between you and Tinklertastic Limited.

Any failure by Tinklertastic Limited to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision.

These terms and the relationship between you and Tinklertastic Limited shall be governed by the laws of England and the English courts shall have exclusive jurisdiction over any dispute.

Tinklertastic Limited shall not be held responsible for any delay or failure to perform or comply with its obligations under these terms if the delay or failure arises from any cause, which is beyond its reasonable control.

Tinklertastic Limited reserves the right to vary the terms from time to time, such variations becoming effective immediately upon posting to this website and, by continuing to use it, you will be deemed to have accepted any and all such variations.


Through this website you are able to place orders for products of handmade art glass, gift vouchers and courses, as advertised from time to time. Any order(s) you place through this website shall be subject to acceptance in accordance with the following terms. Please read them carefully.

Orders and Availability

In order to initiate a contract between you and Tinklertastic Limited, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the product(s) complete the Checkout process, confirm and pay for the order. By doing this you offer to buy the product(s) at the price(s) indicated. Sue Tinkler Art Glass shall send an order acknowledgement by email, to you, listing the product(s) you have ordered. Please note that this email is simply an acknowledgement of your order and not formal acceptance or confirmation of your order.

Formal acceptance of your order, and the completion of the contract between you and Tinklertastic Limited, will take place on dispatch of the product(s) unless Sue Tinkler Art Glass has notified you that it has not accepted your order or you have cancelled it. Once Tinklertastic Limited has accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by Tinklertastic Limited will occur in circumstances including, but not limited to, the identification of a pricing, or product description, error; the ordered product(s) is/are out of stock or unavailable for any reason; or if Tinklertastic Limited is unable to obtain authorisation for your payment.

The product price, as displayed, is exclusive of costs for UK postage and delivery. Payments are made via PayPal. You do not need to have a Paypal account; your payment may be made using a range of major credit and debit cards.

Tinklertastic Limited is not registered for VAT.

Sue Tinkler Art Glass reserves the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. It may refuse to process a transaction for any reason or refuse service to anyone at any time at its sole discretion. Tinklertastic Limited shall not be liable to you or any third party by reason of withdrawing any product from this website, whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or reversing or suspending any transaction after processing has begun.

Each piece by Sue Tinkler Art Glass is hand-made to an original design and some natural variation in finish and colour will occur from time to time, adding to its exclusive charm as an artisan product. Indicative dimension information provided in product descriptions exists to help guide the buyer and may be subject to occasional change, typical in a hand-crafted product.


Items purchased may, by arrangement, be collected from Sue Tinkler Art Glass studio locations. Postal deliveries are made using an authentic shipping service which provides proof of delivery including a signature from the receiver.

Please allow a minimum of 3 to 5 working days for the goods to arrive.

Tinklertastic Limited shall not accept liability for any delivery instructions issued by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour, etc.) Tinklertastic Limited cannot accept any responsibility if you fail to receive your parcel or it is damaged.

The majority of Sue Tinkler Art Glass sales occur within the United Kingdom, however it may be possible to accept an order for overseas delivery. If you require a product and wish to deliver it outside the United Kingdom, do not place an order using this website but contact Sue Tinkler Art Glass on 07762 928771 to discuss the feasibility of fulfilment as a non-standard or custom order.

Accepted orders for delivery outside the European Union may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information before contacting Sue Tinkler Art Glass to discuss an order.

All Items are packaged with care to limit, so far as possible, the risk of external damage and prevent unnecessary internal contact between glass components.

Variations, Custom Designs and Commissions

For commissions or customized products please call Sue Tinkler Art Glass on 07762 928771. In certain cases Sue Tinkler Art Glass may request that a part payment be made at the point of placing the order, with the balance to be paid on completion of the order and just prior to despatch. Sue Tinkler Art Glass shall send you an order form to complete and return; Sue Tinkler Art Glass shall give you an approximate delivery date for your item at the time of placing your order. Commission items may, from time to time, require a specialised delivery service and carriage costs are dependent on geographical areas. Sue Tinkler Art Glass shall let you know these costs before final settlement and will arrange a delivery date with you prior to dispatch.

Cancellations and Returns Policy

Your rights in respect of purchases through this site, or by telephone, are covered by the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

You have the right to cancel your order at any time before you receive the products you ordered, by contacting Sue Tinkler Art Glass on 07762 928771.

If the product(s) has/have already been assigned, booked or dispatched when you contact Sue Tinkler Art Glass, you may cancel your order within 14 calendar days of receipt of delivery to receive a full refund to include any initial postage and packing charges.

You will be responsible for the cost of returning your item(s) to Sue Tinkler Art Glass. Sue Tinkler Art Glass cannot be responsible for parcels that fail to reach it, so please make sure you obtain an appropriate proof of posting. Sue Tinkler Art Glass recommends that customers returning orders from outside of the UK send their returns via a registered trackable service.

You must return the item unused, with any original packaging and tags intact. Complete the returns form supplied with your delivery. All items will be inspected on return.

Exchanges are subject to availability.

Sue Tinkler Art Glass takes great pride in the quality of its work; however if you feel the product you receive is incorrect or faulty, please contact me on 07762 928771. Items found to be mis-described or faulty can be returned up to 30 days after purchase and qualify for a refund of the costs of return based on Royal Mail Standard Rates, or as otherwise agreed.

Sue Tinkler Art Glass aims to process all returns within 48 hours of reaching it and shall email to confirm when this has been done. Sometimes the individual processes of your bank or card provider may mean that the refund may take a further time to show up on your statement.

Please note that Sue Tinkler Art Glass can only accept returns that were bought directly from this website. Sue Tinkler Art Glass cannot accept returns of Sue Tinkler Art Glass products bought from third-party websites, outlets or shops.

Sue Tinkler Art Glass is not able to cancel orders or accept returns on any commission, made-to-order or customized items unless they are found to be faulty or Sue Tinkler Art Glass has not followed your specification. The bespoke nature of these items mean it would be unlikely to resell them owing to the unique design and appeal.

Course Bookings

The Regulations allow you 14 days (starting after the day in which you entered the agreement) to cancel the contract (the “Cooling Off Period”), unless the course you have booked commences within that 14 day period or it is otherwise agreed that the services will commence within that 14 day period.

Booking a course that commences within the 14 day Cooling Off Period means that the Regulations will not apply and you will therefore be giving up your right to cancel. Money paid will therefore not be subject to a refund upon cancellation. In these circumstances, you consent to the commencement of our services (being the arrangement and booking of the course for you) within the Cooling Off Period, pursuant to Regulation 13(1)(a) of the Regulation.

To cancel your course, in the first instance, call Sue Tinkler Art Glass on 07762 928771 and follow-up your phone call with an email to the address listed in the Contact me section of this website.

Course Vouchers

Sue Tinkler Art Glass Course Vouchers are valid for one year from the date of purchase. The expiration date will be written on them and can not be used after that date.

Sue Tinkler Art Glass Course Vouchers cannot be replaced if lost, stolen or destroyed.

Sue Tinkler Art Glass Course Vouchers cannot be exchanged for cash or other denominated vouchers.

If a subsequent Course purchase is for a higher amount than the face value of the Sue Tinkler Art Glass Course Vouchers(s), the difference can be made up with a PayPal payment under a separate invoice. If it is a lesser amount, then change can not be given.

Sue Tinkler Art Glass Course Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards, advertised and operational from time to time.

Sue Tinkler Art Glass Course Vouchers may not be sold to any third parties without the consent of Sue Tinkler Art Glass. Any such consent may be subject to any conditions which we impose at the sole discretion of Sue Tinkler Art Glass. Under no circumstances may you sell the Sue Tinkler Art Glass Course Vouchers through the internet or auction sites without the express written consent of Tinklertastic Limited, which you must seek and obtain before initiating any such sale. We reserve the right at all times to refuse to permit any sale of Sue Tinkler Art Glass Course Vouchers by you to a third party.

Your use of this website

You may access this website solely for your own personal use. You must not use any content of this website for any commercial, unlawful or unethical purpose. You must not cause any nuisance, annoyance or inconvenience to Sue Tinkler Art Glass, its customers or other users of this website.

The information contained in this website and provided by Sue Tinkler Art Glass is for general information purposes only. Whilst Sue Tinkler Art Glass endeavours to keep the information up-to-date and correct, it makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, activities, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event shall Sue Tinkler Art Glass or Tinklertastic Limited be liable for any loss or damage including: without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, or profits, arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Sue Tinkler Art Glass. Sue Tinkler Art Glass has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Tinklertastic Limited takes no responsibility for and will not be liable for the website being temporarily unavailable due to scheduled or emergency maintenance, nor technical or other issues beyond its control. Tinklertastic Limited reserves the right to suspend access to this website at any time for operational, regulatory, legal or other reasons.


JavaScript is a programming language run by your web browser. This website makes use of JavaScript in a number of areas to help provide a more polished and usable experience for everyone who uses the site. If you are unable to activate JavaScript on your browser for any reason, you will still be able to navigate through much of the core content of this site. However, certain advanced features may not be available to you.

Intellectual Property

Copyright in original content (text and graphics) contained in the website is held by Tinklertastic Limited, trading as Sue Tinkler Art Glass. The site design is under license to Tinklertastic Limited and copyright remains with its respective owner(s).


Cookies are text files that websites place on visitors’ computers to store a range of information, usually specific to that visitor.

Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security.

By continuing to use this website you agree that Tinklertastic Limited may assume your permission to deploy cookies, as described in this policy.

This website may deploy, as required and from time to time, any combination of session and persistent cookies to ensure a smooth and efficient operation of the website’s features. Session cookies are deleted after each episode of browser use; persistent cookies remember you for a set period of time unless you delete your cookies within this period.

Currently, this website uses transaction and checkout flow session cookies to maintain your transaction(s) and work out where you are in the checkout process. These expire and are removed every time you close your browser.

A persistent cookie is used to store your cart details when you’ve added items to your PayPal cart, but are yet to purchase them. This cookie expires after 90 days.

Any changes to this cookie policy will be posted to this general policy statement.


Tinklertastic Limited acts as a Data Controller and protects individuals’ personal information in a number of ways:


Tinklertastic Limited will only ever use personal information submitted in the “Contact Me” form in this website for these purposes:

to use the contact email address or supplied telephone number to reply to the submitter in order to answer an enquiry;
to review the opinions of site visitors;
to prepare statistical data, to evaluate the performance of my website, in a form from which individuals cannot be identified.
Personal data submitted via the contact form will be held only for as long as is necessary to fully respond to an enquiry, unless the enquiry leads to contractual relations.

Email Newsletters

Tinklertastic Limited will only send marketing emails when it holds an individual’s consent and uses a ‘double opt-in’ method to obtain this.

Site visitors electing to receive email updates may complete and submit the sign-up form in the Contact section of this website, to establish their consent and confirm mailing preferences in an on-line form. Following this, new subscribers receive an acknowledgement email and must follow the reconfirmation steps to complete the Consent process.

Subscribers may withdraw their consent, at any time, using the Unsubscribe link on the email newsletter itself or by using the Contact Form in this website.

Tinklertastic Limited uses a leading third-party provider – MailChimp – as a Data Processor for distributing email newsletters and generating statistical information concerning subscribers’ engagement with each email and its content, to help us monitor and improve the newsletters.


At the checkout area of this site the PayPal payment process collects personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil product orders or to respond to enquiries. Personal Information held in connection with purchases of Sue Tinkler Art Glass products and services will be kept for a minimum of six years.

Such data will never be passed to a third party, except when compelled by Law.


If Tinklertastic Limited changes its privacy policy, it shall post these changes to this website so visitors remain aware of what information is collected and how it is processed.